Request Support for EIGER2 X/XE CdTe for Synchrotron

The Serial Number is of format E-xx-xxxx (example: E-02-0123, or E-18-0123) and is located on a label on the backside of the detector and on a label on either side of the Detector Control Unit (DCU).

Can the problem be reproduced?
Is this problem permanent?

Please describe the problem as precisely as possible. Supplementary data like image and log files might help us to understand and solve the problem efficiently.

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